English.
.عربي
Home.
Who We Are.
Our Brands.
Careers.
Media Center.
Azadea Foundation.
Contact Us.
QANZ CARD.
English.
.عربي
required
keyword should contain at least 3 characters
Vacancy Details
Possibilities you can work with.
Why work with us.
What can you do.
Student corner.
Azadea Test.
Become an azadean.
Vacancies.
Faq.
Home
/
Careers
/
Vacancies
/
Vacancy Details
Careers.
< back.
With so much to gain from a career with the Azadea Group, the real question is: why NOT work with us?
Customer Service Manager (Multimedia)
Job Title
Customer Service Manager (Multimedia)
Location
Qatar, Doha
Department
Shop-Virgin Megastore
Role Purpose
The Customer Service Manager is responsible for nurturing the customer service culture across thegroup by ensuring increased awareness of customer service standards and procedures.
Key Accountabilities
Develop the customer service strategy ensuring its dully implementation and alignment across thegroup and all business lines.
Develop and lead customer service initiatives and processes implementation (such as VOC, FocusGroups and online surveys, Mystery shopper) in order to monitor and enhance customer satisfaction
Optimize the customer service processes in the shops by re-designing, enhancing and implementingoperational policies and procedures adhering to best practices and International standards in order tomaximize customer satisfaction, improve service and deliverables
Develop and implement dashboard, systems and software's to ensure the most pertinent and updatedmeasurement and analysis tools are in place
Recruit, train, develop, supervise and support the team in the delivery of front line customer service inorder to ensure elective and timely handling of customers’ inquiries, requests and complaints
Prepare the annual budget and business plan of the department
Keep abreast of market trends and activities ensuring an efficient market intelligence is in use and inplace to have a proper understanding of the customer’s perception
Qualifications, Experience, Knowledge
Bachelor’s Degree
3years in a managerial role, Multimedia experience is a plus
Fluency in English, Arabic is a plus
Proficiency in MS Office
Competencies
Initiative
Strategic Thinking
Developing and Motivating others
Decision Making
Commercial Understanding
Analytical Thinking
Driving and Achieving results
Add To Favorites.
REFER TO A FRIEND.
Apply.
You already set this vacancy as a favorite