Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction

Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates

Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget

Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives

Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner

Prepare management information reports on store performance in order to allow informed decision making

Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets

Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines

Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties

Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other