Vacancy Details
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Head Waiter
Job Title
Head Waiter
Location
Saudi Arabia
Department
Food and Beverage
Role Purpose

The head waiter is responsible for supervising Waiters/Waitresses andRunners in the designated sections and serving customers to ensure their needsare met with high quality service in a timely manner.

Key Accountabilities
  • Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
  • Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service
  • Take charge of customers’ bill payments and complaints and escalatecomplex issues to the Supervisor
  • Supervise and follow up on the execution of food/beverage preparationtechniques in accordance with the brand and report non-conformities to theManager
  • Participate in achieving set targets for the brand shop
  • Participate in the restaurant’s opening / closing duties, includingcounting / recording tips while ensuring the respect of the norms and internalstandards
  • Prepare and send the daily order to the storekeeper to refill theneeded items
  • Conduct, upon need, briefings for the assigned team members
Qualifications, Experience, Knowledge
  • Technical Degree in Food and Beverage or Hospitality Management
  • Minimum 3 years of experience in F&B operations / Café , out of which1 year in a similar role
  • Fluency in English
Competencies
  • Commercial Understanding
  • Communication Skills
  • Cultural Awareness
  • Customer Focus
  • Driving and achieving results
  • Initiative
  • Teamwork
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