Coach and support employees on day to day concerns, career matters, and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law Perform field visits to keep an open communication channel with shop employees and management Support employees and managers during performance review and maintain the appraisal system Conduct assessment programs to identify potential employees for promotion and classify gaps on skill set Develop personal development plans in line with the employee performance appraisal and assessment results in order to improve performance; advise the Training & Development department accordingly and ensure proper monitoring and follow up Implement and maintain the Disciplinary action Matrix in line with applicable policies and procedures & labor law, and handle disciplinary issues accordingly Conduct seasonal studies on different HR metrics such as company turnover, probationary success, disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related reports and suggest action plans accordingly Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc...